1. Warranty Coverage
Machex provides a limited warranty of 12 months or 2000 working hours (whichever comes first) from the date of delivery to customers worldwide.
During the warranty period, if a defect is caused by manufacturing quality or material issues, Machex will provide the required original spare parts free of charge.
2. Warranty Service Terms
—Warranty applies only to machines and original parts used under normal operating conditions.
—Free spare parts will be shipped by courier/sea/air freight; the customer bears shipping costs.
—Repairs under warranty shall be carried out locally by the customer with Machex providing technical guidance (via video, phone, or documents).
—After the warranty expires, Machex will continue to supply required spare parts and technical support at preferential prices.
3. Exclusions The following cases are excluded from the warranty:
—Damage caused by improper operation, poor maintenance, or the use of non-original parts.
—Damage caused by natural disasters, accidents, transportation, or external factors.
—Natural wear and tear of consumable parts (e.g., drill bits, seals, belts, filters).
—Failures caused by unauthorized disassembly, modification, or non-professional repairs.
4. Customer Responsibilities
—Operate and maintain the machine in accordance with the user manual.
—Replace lubricants, filters, and other consumables on time.
—Notify Machex within 72 hours of discovering a fault and provide clear photos or videos as evidence.
5. Other Statements
—Machex reserves the right of final interpretation and reasonable modification of this warranty policy.
—This warranty policy does not affect any other rights the customer may have under applicable laws.
Contact Us
Tel / WeChat / WhatsApp: +86 1867874245/ +86 17864599854/ +86 15305379955
Email: sales@machex.cn/ kevin@machex.cn/ bella@machex.cn
